Company: Victoria College of Arts and Design

Position: Student Success Tutor

Location: ON-SITE, Manchester, UK

Salary: £25,000 - £27,000 (Depending on experience and qualification)

Hours: Full Time, Monday to Friday (9am-5pm)

Student Success Tutor Job Description

The Student Success Tutor assumes a pivotal role as the primary point of contact for a specified cohort of students, providing indispensable support and guidance to ensure their seamless transition and success within the educational institution.

With a steadfast focus on enhancing attendance, engagement, and academic progression, the SST plays a vital role in nurturing the holistic development of students entrusted to their care.

Key Responsibilities:

• Uphold student confidentiality at all times.
• Foster the development of students' study skills.
• Respect students' rights to seek support.
• Advocate for students when necessary.
• Maintain regular contact with students, meeting at least once weekly.
• Document all meetings or contacts with students.
• Participate in face-to-face or online support sessions for students.
• Engage in training and development activities.
• Ensure compliance with organizational policies and procedures.
• Familiarize oneself with available support services and efficiently liaise with all student services departments.
• Collaborate with academic colleagues to ensure timely and effective communication with students.

Student Engagement and Support:

• Establish and maintain regular communication with assigned students to foster a supportive relationship.
• Assist students in navigating learning resources, including library and e-library materials.
• Conduct bi-weekly meetings, potentially face-to-face, to address concerns, provide guidance, and offer assistance as needed.
• Serve as a mentor and advocate for students, providing encouragement and motivation to enhance their academic journey.
• Maintain accurate records of student interactions and provide bi-weekly reports to the Student Success Lead.

Attendance Management:

• Monitor the attendance of assigned students and intervene promptly in cases of irregular attendance.
• Collaborate with relevant stakeholders to address underlying issues contributing to absenteeism and implement strategies for improvement.
• Take appropriate actions to re-engage students who are disengaging from their studies.

Academic Progression:

• Track the academic progress of assigned students, including assignment completion and overall performance.
• Provide guidance and support to enhance student learning outcomes and address any barriers to progression.

Support Services Referral:

• Identify students in need of additional support services beyond the scope of SST and facilitate referrals to appropriate departments or resources.
• Collaborate with other departments to ensure a coordinated approach to student success.
• Work with support teams to develop a comprehensive support system.

Reporting and Documentation:

• Generate bi-weekly reports on each assigned student, documenting their progress, challenges, and support provided.
• Maintain accurate records of interactions with students and outcomes of support interventions.

Key Performance Indicators (KPIs):

• Student Success Metrics:
• Improvement in attendance rates.
• Academic progression and achievement.
• Overall student satisfaction and engagement.

Reporting to Student Success Lead:

• Provide weekly updates to the student success lead on-site.
• Promptly identify and report any student concerns.

Performance-Driven Approach:

• This role operates on a Key Performance Indicator (KPI) basis. It is essential that the Student Success Tutor ensures that they consistently meet and exceed their KPIs.
• The successful execution of KPIs directly contributes to the achievement of institutional goals and objectives in student success services.
• This addition emphasizes the criticality of meeting KPIs for the success of both the team and the institution, highlighting the importance of a performance-driven approach in the role of the Student Success Tutor.

Requirements:

• Strong commitment to service delivery with a customer/student-focused approach.
• Excellent interpersonal skills, including active listening and effective written and verbal communication.
• Proficiency in MS Office applications, particularly Excel, Word, and Outlook Mail.
• Strong attention to detail and ability to work well within a team.
• Ability to thrive in a fast-paced environment and meet deadlines.
• Flexibility, approachability, and a strong customer service ethic.
• Ability to handle sensitive information with confidentiality and maintain appropriate boundaries.

Essential Skills:

• Strong organizational and time management skills.
• Ability to handle confidential information with discretion.
• Proficiency in using office software (e.g., MS Office), especially Excel for data management, analysis, and reporting.
• Ability to create and manage spreadsheets, utilize formulas, and generate pivot tables in Excel.

Benefits:

• Private medical (health) insurance with BUPA.
• Annual leave (5.6 weeks), including bank holidays.
• Workplace pension scheme.
• Statutory Sick Pay.
• Statutory maternity/paternity pay.
• Career development opportunities.
• Training and self-development opportunities.
• Gym membership discounts.
• Retail discount schemes.
• Cinema discounts.
• Grocery discounts.
• Cycle to work scheme.
• Investing and saving opportunities.
• Financial wellbeing – personal debt advice.
• Financial wellbeing education.
• My Mind Pal (mental fitness).