• Service Delivery Manager

Service Delivery Manager in County Antrim

Location: County Antrim

Salary: Hidden

Recruiter: Anson McCade

Date Advertised: 2024-06-28

Service Delivery, Cloud, software


Here at Anson McCade we are working with a client seeking an experienced Service Delivery Manager with expertise in supporting and implementing software processes.


Our client offers a cloud-based job management software that significantly boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.

The software includes features such as real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting.

Their platform enhances customer management by providing clients with up-to-date job progress information.


  • Ensure IT services meet SLAs and manage service disruptions.
  • Lead, train, and evaluate IT staff.
  • Develop and refine operational processes.
  • Maintain strong client relationships and handle feedback.
  • Oversee IT projects from planning to completion.
  • Manage operational budget and financial reporting.
  • Implement new tools and stay updated on tech trends.
  • Ensure regulatory compliance and robust data security.
  • Track KPIs and prepare performance reports.
  • Manage third-party vendor relationships.
  • 5+ years of relevant experience
  • Customer-facing experience
  • Detail -oriented, organized, and methodical
  • Excellent verbal and written communication skills
  • Strong understanding of business processes
  • Maintains accuracy under pressure
  • Project management experience
  • Exceptional people skills: approachable, patient, confident
  • Proficient in delivering training verbally and in writing
  • Able to manage multiple priorities and changing schedules
  • Strong negotiation and relationship-building skills
  • Self-motivated, proactive, and able to work independently or in a team






    • SCU/SDM/190624



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