• Second Line Support Engineer

Second Line Support Engineer in Bristol

Location: Bristol

Salary: £30,000 per year

Recruiter: Peaple Talent

Date Advertised: 2024-07-01

Second Line Engineer | Bristol | £30,000 – £35,000


Peaple Talent has partnered with a growing technology company to recruit for a 2nd Line Engineer.


This is an exciting role to join a growing, culture-led company where you will be responsible for providing technical end-user support, troubleshooting, and customer service to clients.


The successful candidate will be an eager and enthusiastic professional with 2nd line experience supporting technologies like Active Directory, Azure, M365, Windows OS & Server.


This is a hybrid role where you will be expected to be onsite in their Bristol offices 3 days a week.


The Role:

  • Provide technical 1st and 2nd line support to end users within a variety of companies, engaging with them via chat, email, phone and portals
  • Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA
  • Act as escalation point for 1st Line team and escalate 3rd line tickets when required
  • Provide project support when necessary
  • Build an understanding of client base and deliver excellent customer service always


The Candidate:

  • Previous experience of providing technical IT support at 2nd line level
  • Experience of managing a ticket queue, ensuring SLA’s are met in all instances
  • Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP)
  • Excellent knowledge of M365 suite and MS Azure services
  • Proactive professional who enjoys delivering excellent customer service
  • Collaborative mindset who is eager to learn and work in a fast-paced environment


The Package:

  • Basic salary: £30,000 - £35,000 per annum
  • Pluralsight training - excellent opportunities for reskilling
  • Opportunities for paid certification
  • Paid social activities and charity work opportunities
  • Genuine progression routes into Cloud & Cyber teams


Interested? If you think you're right for this Second-line support role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.


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