• Sales Operations Coordinator

Sales Operations Coordinator in City of London

Location: City of London

Salary: £27,000 per year

Recruiter: Savoir Beds

Date Advertised: 2024-06-22

Company:        Savoir Beds Limited

Job Title:         Sales Operations Coordinator

Salary:             £27,000.00-£30,000.00 p/a (depending on experience )

Location:        Based at the Savoir Beds Head Office and Bedworks in North West London

Hours:            Monday – Friday, 9am – 5pm or 10am – 6pm (to be discussed)

Savoir Beds Limited is a luxury brand that manufactures and retails at the very top end of the market. Our beds are hand-made to order, with a strong emphasis on natural materials and bespoke design elements. We have showrooms in locations worldwide including London, Paris, Dusseldorf, New York, Hong Kong and Shanghai.

Job Description:

We are looking for a bright and motivated Sales Operations Coordinator to join a small, but busy Sales Operations team. The successful candidate will be responsible for order management, export shipment coordination and showroom liaison, as well as general office duties. The role would suit a graduate with administrative or customer service experience, wanting to progress their career within a creative, design focused environment. 

Key Responsibilities:

  • Providing essential pre- and post-sales support to UK and overseas showrooms.
  • Maintaining effective communication with internal teams and external partners.
  • Order processing; creating and updating entries within Savoir’s in-house order management system.
  • Critical path and delivery schedule management. Ensuring orders are accurate, complete and running to schedule and are in line with client expectations.
  • Liaising with third party logistics companies; obtaining quotes, planning, scheduling and monitoring shipments to overseas showrooms and clients.
  • Preparing shipping documentation and ensuring all associated import/ export documents are received from third party logistics companies, are correct and kept on file.
  • Placing purchase orders with suppliers and checking related invoices.
  • Assisting with inbound fabric and accessory deliveries. Checking, allocating and distributing if required.
  • Preparing packages and arranging couriers.
  • Handling inbound calls and emails from showrooms, clients and suppliers.
  • General filing and ad hoc office duties as required by the business.
  • Providing a high level of service at all times.

Skills & Experience:

  • A background in sales administration, customer support or purchasing.
  • Strong organisational, time management and prioritising skills.
  • Detail oriented, with a high level of accuracy.
  • Adaptable, with the ability to work within a fast-paced environment.
  • A strong communicator, with excellent interpersonal skills.
  • Ability to work well with others and under own initiative.
  • Impeccable spoken and written English.
  • Highly numerate.
  • Proficient in Microsoft Office suite, with particularly strong Excel skills.
  • Experience within a furniture, fabrics, interiors company or showroom preferable.
  • A keen interest in textiles, interiors and design essential.
  • Export logistics experience desirable.
  • Languages advantageous.

Qualifications (minimum requirements):

  • Level 5 - Degree/ Diploma
  • Level 2 - GCSE: Maths - Grade B/5, English - Grade C/4 (or equivalent)

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