The House of Bruar is an award-winning luxury retailer in Scotland, renowned for offering its customers a quintessential Scottish experience. We pride ourselves on providing a diverse range of high-quality products, from traditional Scottish clothing and homewares to local delicacies and fine foods.
This role is full-time, permanent and based on site at the House of Bruar (we currently do not offer any hybrid working options). Whilst the role is within office hours, a flexible approach to a working day may be required due to the needs of the business.
The successful candidate will be tenacious and highly organised with in-depth experience of providing a high level of customer service.
Role and Responsibilities:
Shop Postage Typing letters to customers to enclose with purchased items. Producing Royal Mail/Parcel Force labels addressed to customers. Ensuring that all relevant paperwork is enclosed with the items to allow the Warehouse to package to the customer.
Customer Returns Logging all returns onto the Customer Service spreadsheet. Contacting customers to obtain credit card details for returns. Passing the items and all relevant details to the shop floor to allow for refunds and/or exchanges to be carried out quickly and efficiently.
Telephone Answering the telephone as per the Telephone Training policy for both internal and external calls. Attention to detail, ensuring that all appropriate information is captured. Clear communication between the Shop Floor, Mail Order Department and the Warehouse.
Computer Skills Outlook email to customers and suppliers. Working knowledge of Word and Excel. Ability to check product and supplier codes, stock levels and adjust stocking levels in Elucid, our in-house stock management system.
General Duties To provide Retail departments with shop floor cover and covering our Faulty department when necessary. To consistently provide the highest level of service to our colleagues and external contacts including visitors, suppliers and customers. To adhere at all times to all company and statutory rules, regulations and policies. To have a good knowledge of all Bruar facilities and to be able to answer customer queries in a quick and helpful manner. To work in a quick, accurate and diligent manner at all times ensuring the company’s stock and property is protected. To be security conscious in regard to company and customer property To act on the responsibilities detailed in the Health & Safety at Work Act 1974. To demonstrate a working knowledge of fire prevention and to follow the site fire evacuation plans on hearing the alarm.
Person Specification Polite, friendly and approachable manner. Organised and methodical worker. Ability to remain calm and cope well with a disgruntled customer. Can work on own initiative and as part of a larger team.
Rewards: Competitive salary. 28 days annual leave (increases with service). Career progression and learning and development opportunities. Temporary accommodation (subject to availability). COME AND DO GREAT THINGS WITH US
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