Are you ready toembark on a rewarding journey in hospitality excellence? At Firmdale Hotels, wepride ourselves on delivering unparalleled service and creating unforgettableexperiences for our guests. Join us at our esteemed Dorset Square Hotel and becomean integral part of our vibrant team.

As aReceptionist at Firmdale Hotels, you'll be at the forefront of our guestexperience, ensuring every interaction is filled with warmth, professionalism,and impeccable service.

Responsibilities:

Greet guests with a warm smile and friendlydemeanour, creating a positive first impression that sets the tone for theirstay.Engage with guests and colleagues alike in aclear and engaging manner, ensuring their needs are met promptly andefficiently.Demonstrate meticulous attention to detail inall aspects of your work, from accurately processing reservations tomaintaining a tidy reception area. Work seamlessly as part of our front officeteam, supporting colleagues and contributing to a positive, cohesive workenvironmentManage multiple tasks with ease, prioritizingeffectively to ensure smooth operations during busy periods.  Bring your enthusiasm and passion for hospitality to everyinteraction, leaving a lasting impression on our guests.

What You Need:

• A keen willingness to work collaboratively as part of a dynamic team.
• A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
• Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
• A passion for detail, ensuring every aspect of our guests' experience is flawless.
• Enthusiasm and a positive attitude, infusing energy into everything you do.

WhatWe Offer:

• Competitive hourly rate of £13.64 per hour
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• GM of the Year Finalist – Helle Jensen – Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: 

Join us atFirmdale Hotels, where your passion for hospitality will thrive, and yourcareer aspirations will flourish. Apply now to become a valued member of ourdynamic team!

In line with the Asylum and Immigration Act 1996, we do require allapplicants to have the eligibility to live and work in the United Kingdom.Documentation will be required at interview stage.