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Job Description
At ISS, we're dedicated to equipping our Workplace Placemakers with the knowledge, skills, and tools needed to exceed customer expectations. Your focus will be on implementing best practices in all front-of-house areas, ensuring a professional and seamless experience for building users and visitors alike.
Your responsibilities extend to cultivating a service-oriented culture that fosters positive interactions and meaningful connections. By promoting the right behaviours and mindset, you'll contribute to a workplace environment that reflects our purpose and leaves a lasting impression on colleagues and guests. Key Responsibilities Assist in delivering the unexpected to our clients through first class customer service A natural host that can make customers, visitors and colleagues feel at home within the location. Main point of contact for customer requests and enquiries. Assist in answering all telephone enquiries for the site, room bookings and set up. Support the onsite Management team with high profile events Support and create the best customer and workplace experience Develop relationships and capture client's individual requirements for future site visits Have a keen eye for detail and share your notes and feedback to the teams Work on community initiatives to develop connections Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity Supporting any key events in and out of normal working hours Provide support to the Workplace Experience and BEC team as required and for periods of annual leave Professional and Personal Competencies/Qualifications First Aid trained preferable, but training will be provided as part of the role IOSH preferable but training will be provided as part of the role Workplace Experience Programme training preferable but will be provided as part of the role Experience of working in a high-profile environment Excellent communication skills both verbal and written Must be able to work within a highly confidential environment A high level of Microsoft Office application knowledge and experience The ability to communicate and work effectively with customers, employees and teams at all levels Flexible to learning and willingness to go that extra mile in support of promoting the workplace experience onsite The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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