Receptionist in LondonReceptionist in London |
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Location: London Salary: Hidden Recruiter: Victoria College Of Arts And Design Date Advertised: 2024-06-28 |
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Company: Victoria College Of Arts and Design (VCAD) The receptionist serves as the first point of contact for students, staff, and visitors at the university's main reception area. The receptionist provides exceptional customer service, handles inquiries, and ensures efficient operations of the front desk. This role requires strong communication, organisational, and interpersonal skills to create a welcoming and informative environment for all visitors. Overview of Role of Receptionist - Provide a friendly, professional, and positive first impression of the university. - Answer inquiries and provide accurate information regarding university services, facilities, and campus events. - Direct visitors to appropriate offices, classrooms, or departments. - Handle phone calls, transferring calls to the appropriate individuals or departments. Manage Front Desk Operations - Manage the reception schedule, ensuring adequate coverage during business hours. - Monitor and manage visitor access to the campus, including issuing visitor passes when required. Administrative Support - Update and maintain student and staff directories. - Provide administrative support during university events and meetings. Health and Safety - Monitor and report any security or safety concerns to appropriate personnel. - Assist in emergency procedures, such as evacuation protocols or first aid response. Collaboration and Teamwork - Participate in staff meetings and training sessions as required. - Foster a positive and inclusive work environment. Qualifications and Skills - Proven experience as a receptionist or in a customer service role. - Excellent communication and interpersonal skills. - Strong organisational skills with the ability to multitask and prioritise tasks. - Proficient in using office software (e. g. , Microsoft Office Suite) and telephone systems. - Knowledge of university policies, services, and campus layout is an advantage. - Friendly, approachable, and professional behaviour. - Ability to handle difficult or demanding situations with tact and diplomacy. - Flexibility to work occasional evenings or weekends, as required. Benefits: 6 weeks), including bank holidays. Workplace pension scheme. Statutory Sick Pay. Statutory maternity/paternity pays. Career development opportunities Gym membership discounts Financial wellbeing education Read More |