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Overview : First Military Recruitment is working in partnership with our reputable client who is seeking a Property Manager to join their team in Inverness. Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client’s customer excellence charter. Duties and Responsibilities:
Customer experience & engagement: Building and maintaining relationships with both customers and contractors. Responsible for creating and distributing regular customer communications. Conduct regular owners’ meetings, in both individual and group settings. Plan, attend and manage evening AGM’s for portfolio sites. Portfolio management: Responsible for instructing and monitoring both reactive and proactive repairs. Manage and co-ordinate customer insurance claims process. Conduct regular property visits. Skills and Qualifications: Minimum 2 years experience in the property or lettings background with transferable skills. Previous experience in a customer service-based role. Strong communicator. Ability to work well as part of a team. Proficient using Office 365. Ability to work to targets. Works well under pressure. Previous experience using a CRM based system is preferable, but not essential. Full, clean UK Driving License. In return our client offers: A competitive salary DOE. Company pension. Working Hours: 35 hour week – Monday to Friday, with a 4pm finish on a Friday! The opportunity to contribute to a growing organisation, providing both personal and career development opportunities. Other benefits TBC. Fully paid staff lunch once a month. Kitchen stocked with essentials. Free sanitary products. x3 hour back vouchers per year. Extra 15 minutes for lunch when it’s warm & sunny. Complimentary birthday off every year. Employee loan scheme. Annual profit sharing bonus. All expenses paid annual Summer & Christmas nights out. Additional complimentary festive leave. Group challenges with prizes up for grabs!
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