Onsite Support Engineer in UKOnsite Support Engineer in UK |
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Location: UK Salary: Hidden Recruiter: HCLTech Date Advertised: 2024-09-15 |
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We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Job Summary Member of on-site support teams across EMEA (Europe Middle East Africa), On Site Service Engineers (OSS Engineers) are primarily focus on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service. He/she will deliver a service that exceeds customer expectations, listen, and understand issues, communicate with customers, colleagues and management using positive, clear, and concise communication paths. He/she will deliver an excellent local customer experience through strong technical skills and understanding of the client site, environment, technology, and culture. Job is primary physically based on customer site, being client site specific. OSS Engineers also ensure all commitments with the client are fulfilled with regular updates and appointments when appropriate. Job requirements As the main interface to the customer, this position in the organization includes:
The key responsibility is to provide customer facing end-user support within a team that includes:
Qualification The following qualification is hardly recommended for appliance: BS / BA in Computer Science, Information Technology , or an equivalent combination of education and/or experience3 years of technical experience in IT technical support and/or IT Service Delivery.Site specific language (site dependant) and English is required Certification would be a real added advantage on this role.
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