• Office Based

Office Based in Barking

Location: Barking

Salary: Hidden

Recruiter: Richburns

Date Advertised: 2024-06-28

Telephony Operators

Are you enthusiastic, motivated and well spoken?
Would you like to be part of a busy collections team?
Would you like to boost your salary with performance incentives?

At Richburns we are always on the lookout for highly motivated individuals to work on our internal telephony team.

As a telephony operator you will be required to have strong computer and excellent telephony skills and must be open to flexible working hours.

The salary for this position is competitive and you will have the opportunity to boost your monthly salary via a performance based incentive.

You will be required to;

  • Update our bespoke internal CRM application with the information provided to you by customers and our clients.
  • Answer queries from our clients’ customers.
  • Arrange appointments with both our field representatives and customers.
  • Be professional and polite at all times.
  • Meet required service standards as defined by key performance indicators.
  • Make outbound calls to customers.
  • Communicate with our clients directly.

    • You must be;

  • Empathetic and understanding.
  • Personable, friendly and confident.
  • Educated to GCSE standard.
  • Experienced in customer services.

    • Advantageous;

  • Previous collections experience.
  • Previous telephony experience.

    • Full training will be given to all successful applicants.


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