Job Description
Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests. What you’ll do… - Keep the hotel premises and guests safe and sound.
- Make sure every guest feels special and eager to come back for more.
- Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift.
- Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe.
- Handle any reservations, bookings, or inquiries that may occur during the night shift.
- Keep detailed records of who's staying with us, any incidents, and other important info.
- Know your stuff when it comes to health and safety rules.
- Be part of the hotel crisis and fire teams and know all the drill.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
- Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- You’re up for doing things differently and trying (almost) everything once.
Additional Information
What's in it for you... - Opportunity to take party in an amazing opening team, Hyde is doing it differently.
- 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities
- Cycle to work scheme
- The chance to make your mark in a fast-growing Brand
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
- Excellent discounts across the entire Ennismore family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
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