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Meter Support Advisor
Reports to: Meter Support Supervisor
Role Type: Permanent
Location: Belfast
We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service within a small busy team at our Belfast office, based near the Titanic Quarter.
You will be first point of contact for all Calor domestic and commercial customers throughout Ireland who have a gas meter installed at their property and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.
Main responsibilities:
- Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude.
- Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.
- Acquire and accurately capture and update all necessary customer information.
- Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures.
- Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude.
- Manage calls relating to customer queries in a professional and efficient manner.
- Any other ad hoc duties which may involve direct contact with other departments
The person:
- Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
- Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
- Two years relevant customer service experience with a proven track record
- Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department.
- Ability to work effectively using own initiative, good planning and organisation skills.
- Must demonstrate strong verbal and written communication skills with a focus on attention to detail.
- Ability to work under pressure and manage priorities.
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