Knowledge Manager in LondonKnowledge Manager in London |
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Location: London Salary: Hidden Recruiter: Motorway Date Advertised: 2024-06-27 |
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About Motorway Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices. About the role Motorway is seeking an experienced Knowledge Manager to join our Transformation team within the Customer Experience space. This role is pivotal in ensuring our customers have seamless self-service experiences by maintaining and improving our help FAQs and internal agent knowledge base. The ideal candidate will possess a strong attention to detail, a passion for continuous improvement, and the ability to collaborate effectively across departments to drive best practices. You will take ownership of our help centre and knowledge management resources that our internal teams and customers interface with. One of the key projects you’ll work on is AI in Customer Support. Motorway has invested in a leading automation platform, together with a team of Digital CX Specialists to build out a leading virtual assistant experience. You’ll be a vital part of a high profile strategic initiative, as well as much more. This role will report directly to our Head of CX Transformation. Please note this role is based in our London office, but would require travel to our Brighton office 1 day p/week. Key responsibilities:
Requirements
Benefits
Equal opportunities statement Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read More |