IT Support Administrator

About NPG

North Property Group (NPG) is not your typical property agency. With over two decades of collective experience, we've redefined the real estate game since our inception in 2017. From Leeds to Manchester, we're shaking up the scene with our cutting-edge approach. Our team doesn't just sell or rent properties; we craft experiences. Think award-winning service, tailored solutions, and access to exclusive off-market gems. Our values include; ambition, consistency, disruption, execution, ownership, and transparency. No fluff, just facts. Ready to join the revolution?

Company Wins

• Named the 46th fastest growing, founder-led, independently owned business within the UK by The Sunday Times in 2023, the one & only property agency on the list.
• Highly Commended Sales & Lettings agency of the year 2024 by RESI awards
• Finalists at Property Week’s Property Awards & RESI Awards 2023 & 2024⁠
• Finalist at the Great British Entrepreneur Awards 2023
• Finalist at the Yorkshire Business of the Year Awards 2024 and Property Awards 2024.
• Ranked 6th overall among Yorkshire's fastest-growing businesses 2023 by the Yorkshire Post.
• Recipient of the North Fast Growth 50 Awards, winner at the SME National Business Awards, and finalist for the Scale Up Awards 2023.
• Ranked 34th overall on the FEBE Growth 100 list and finalist at the Insider Yorkshire Property Awards.

Purpose of the role

As an IT Support Administrator, based in Manchester, you'll ensure smooth IT operations, supporting our workforce with tools like Salesforce, Microsoft Suite, and Microsoft Teams. Reporting to the Marketing Director, you will support employees throughout their lifecycle. You’ll be able to troubleshoot technical issues, manage resources, and implement solutions for enhanced productivity. Your expertise will maintain system integrity, support end-users, and drive technological improvements, contributing to NPGs efficiency and growth in a competitive market.

Responsibilities

• Provide technical installation and support from start to finish of the employee lifecycle.
• Ensuring prompt resolution of hardware, software, and network issues.
• Manage and maintain IT resources including servers, networks, databases, and backend website infrastructure.
• Install, configure, and maintain software applications such as Salesforce, Microsoft Suite, Microsoft Teams etc.
• Ensure the security and integrity of IT systems and data, implementing necessary security measures.
• Collaborate on backend website development, including coding, scripting, and database management tasks.
• Monitor system performance, identify areas for improvement, and implement solutions to enhance efficiency and reliability.
• Develop and maintain relevant IT policies and documentation, conduct user training sessions, and promote IT literacy and best practices.
• Stay updated on emerging technologies, recommending innovative solutions to support organisational objectives.
• Collaborate with external vendors and service providers to resolve technical issues and meet service level agreements.

Requirements

• Bachelor's degree or relevant qualification in Computer Science, IT, or related field.
• Proven experience in IT support, system administration, and backend website development.
• Proficiency with tools such as Salesforce, Microsoft Suite, and Microsoft Teams.
• Strong troubleshooting skills and ability to resolve technical issues efficiently.
• Knowledge of security best practices and experience implementing security measures.
• Familiarity with emerging technologies and industry trends.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits

• Competitive salary with performance incentives.
• The opportunity to be part of a company recognised for its innovation and growth, as listed by the Sunday Times 100.
• A dynamic and inclusive work environment where your contribution is valued and can make a significant impact.
• Career advancement opportunities within a rapidly expanding tech-based real estate company.
• Autonomy to solve problems and make a difference!
• Modern, trendy offices with a focus on developing cultural activities.
• If you like fluffy, friendly pups, you’ll see the NPG boss who makes regular site visits!