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At ScaleneWorks People Solutions , we're more than recruiters; we're career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we prioritize relationships, offer global opportunities, and champion your success every step of the way. Ready to shape your future? Explore opportunities with us today. We are looking for a The Break Fix Engineer , for our well-known client from the IT industry. Location: Erskine, Scotland, United Kingdom Type of Work: onsite, B2B Responsibilities: - Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
- Diagnosing and troubleshooting computer issues.
- Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
- 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
- Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
- Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
- Be aware of and observe all Health and Safety procedures in accordance with Company policy.
- Reviews information provided and diagnoses issue based on established procedures and scripts.
- Resolves problems by following scripts and assessing diagnostic information.
- Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity.
- Escalates unresolved issues or problems.
- Supports documentation maintenance by updating information and changes as directed.
Requirements: - Completion of background investigation
- Technical aptitude and keenness to learn
- Fault finding/diagnosis skills
- Ability to work under pressure
- Strong accurate Data Entry Skills required
- Strong people skills.
- Good moral character
- Microsoft Office experience and proficiency in Microsoft Excel
- Positive work history and work ethic
- Available to work extended hours as required
- Has the ability to communicate clearly and concisely
- Experience of various hardware, desktops, laptops, tablets
Ready to Take the Next Step? If you're ready to embark on an exciting journey with ScalenWorks, we'd love to hear from you! Submit your resume and let's work together to unlock new possibilities and redefine success. KRAZ nr. 28233
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