• Hospitality Manager

Hospitality Manager in London

Location: London

Salary: £43,000 per year

Recruiter: Mum

Date Advertised: 2024-07-01

Hospitality Manager


Creative arts and hospitality venue, South London


£43-50,000 salary plus benefits



Are you a hospitality or events professional with a passion for creating unforgettable guest experiences?



We are on the hunt for an exceptional Hospitality Manager to join a dynamic team at a wonderful creative arts and hospitality venue in South London.



As Hospitality Manager, you'll lead the guest experience team, inspiring all to deliver world-class service and magic moments for guests.



If you’re looking to dream big and work alongside an inspiring tea, please read on…



What’s in it for you:



  • £43-50,000 salary plus benefits
  • 48 hours per week
  • Working week: operational hours 70% | daytime administration 30%
  • 30 days annual leave, including public holidays – increases each year
  • Company pension scheme
  • Training and development program
  • Extra day off for your birthday
  • Social events and team building days


Key responsibilities:



  • Lead day-to-day hospitality operations
  • Ensure seamless, high-quality hospitality service from start to finish.
  • Collaborate with the Bars Manager for a unified team approach.
  • Handle customer feedback and complaints effectively.
  • Generate secondary spend through merchandise and immersive moments.
  • Train and develop the guest experience team.
  • Schedule staff using Fourth and manage payroll sign-offs.
  • Uphold food safety and health guidelines.
  • Assist in recruiting and cultivating a top-notch team.


What we are looking for:



  • 5+ years in hospitality, with 3+ years in a management role
  • Experience in high-volume events or similar settings.
  • Inspirational leadership and excellent communication skills.
  • Proficiency in budgeting, finance, and IT tools (G Suite, Microsoft Office, etc.).
  • Ability to embody and positively promote vision and values


  • Food Hygiene Level 2 or 3 (desirable)
  • Personal license holder (desirable)
  • Experience with Fourth and PointOne systems (desirable)
  • Training in conflict management, fire safety, first aid, and de-fib (desirable)


Thank you for your interest.



Please note closing date is Friday 12th July.

All applicants will receive a reply after this date.



mum hires for exciting, in-demand opportunities with forward thinking hospitality brands.

And because we like to ‘keep mum’, most of our projects are not advertised online.

Please do get in touch to learn more.



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