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Your Role We have an exciting opportunity to join our FrontOffice Team at The Fife Arms as Front Office Host ! Weare looking for enthusiastic individuals with a similar level experience and apassion for excellent hospitality and a desire to develop your skills whilstunder the mentorship of our Front Office Manager and the team. As Front Office Host, you will be responsible for: Providing an exceptional guest experience fromcheck-in to check out Positively approaching sales opportunities in orderto maximise revenue Making informed recommendations based on in-depthknowledge of the rooms and services of the hotel and using upselling techniquesat every appropriate opportunity Supporting a safe working environment by adhering toHealth & Safety, Food Hygiene, Fire and Evacuation procedures and LicensingLaws Taking ownership of your personal development enhancingyour ability to build knowledge and make informed recommendations Ensuring a presence on the front deskthroughout the day Ensuring guests requests are delivered withefficiency and effectivity Ensuring that public areas are maintainedclean, neat, and tidy Working cohesively with the management team toachieve out shared goals Engaging with the Reception, Reservations, andthe Housekeeping team You’ll be surroundedby a team with a creative flair and a passion for brilliant service with adesire to learn and grow. All striving to go beyond for guests, our team, andthe community. Expectation Oursuccessful Front Office Host will have:
Proven experience from within a similar hospitalityenvironment Experience with Opera and Simphony The enthusiasm and willingness to learn A thorough understanding of Health & Safety andCOSHH Initiative, emotionalintelligence and strong communication and organisation skills The ability to work underpressure A passion and ambition todeliver exceptional experiences A willingness to work to the high standards thatare demanded from a luxury establishment What’s in it for you? 30 days holiday Free annual guest experience for you and a plus one Pension Free food and drinks whilst on shift Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles! Amazing sports and social events led by local social committees Life Assurance Health benefits including a health cash plan Employee Assistance Programme Career development opportunities tailored around your aspirations and goals
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