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Overview : First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Field Operations Manager on a permanent basis due to growth to be based in the Midlands area but with frequent UK wide travel. Duties and Responsibilities: Analysing operations and staff performance – nationwide. Ensure full utilization of field staff minimizing unproductive pay Oversee warehouse and fleet management (North and South) Liaising with different departments to develop improvement strategies and constantly strive for Operational Excellence. Develop a close relationship with the planning team to maximise operational effectiveness in the deployment of site staff. Developing and implementing various quality control methods. Scheduling training sessions and workshops for new and existing staff members. Setting targets and business goals and working alongside the team to achieve these Providing guidance and mentoring to field staff. Ensuring all processes are compliant with the relevant company employment rules, procedures, and regulations. Observing existing staff and operations, and developing strategies for improved efficiency and profit, as well as cost reduction. Dealing with customer complaints in association with field staff or delivery Customer relations and problem solving Attend pre-start site meetings and client review meetings as required Ensure all operations are carried on in an appropriate, cost-effective way, within budget Improve operational management systems, processes, and best practices Help the organisation’s processes remain legally compliant Formulate strategic and operational objectives Manage budgets and forecasts Perform quality controls and monitor field production KPIs Recruitment of field staff ,on boarding and day to day management Staff performance management, including disciplinary procedures Proactively develop ways to increase quality of customer service Supporting development and introduction of new field services and products Skills and Qualifications: Proven work experience as Operations Manager or similar role Knowledge of organisational effectiveness and operations management Experience budgeting and forecasting of people resources Familiarity with business and financial principles Excellent communication skills Leadership ability Outstanding organisational skills NEBOSH or equivalent Strong understanding of industry guidelines and regulations – i.e., TR19 Grease/Air & HSG274 MB444: Field Operations Manager
Location: Midlands based with UK wide travel
Salary: £50,000pa
Working Hours: Monday to Friday – (Flexi hours available) but will require working both day and night shifts
Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme
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