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Location Sheffield Salary £25,750 – £27,650 Job summary
Do you want a customer service career where your work matters, is interesting and helps develop your skills and CV ? ? The Home Office is hiring Executive Officer s to join their Customer Services G roup . Customer Services Group brings together Asylum & Human Rights, His Majesty’s Passport Office and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
We are recruiting for several areas, and each role offers full training, coaching and support to help you achieve your best and grow in your career. We deal with UK citizens applying for passports, as well as foreign nationals wishing to come to or stay in the country for visits, work, study or to be with family. We also manage claims from people seeking refuge as asylum seekers. Do you enjoy working in a fast-paced environment ? If you’re an inquisitive problem-solver with a commitment to high quality customer servic e, this could be the role for you.
Best-fit candidates will be proficient in IT systems, have strong and clear written and verbal communication skills, and work effectively as part of a team. This role includes but is not limited to the following duties: Using complex guidance and policy to consider and make well-judged decisions on customer applications, considering a range of options Having responsibility for effective personal and team delivery Delivering against timeliness and quality targets, providing excellent customer service Developing and maintaining good working relationships with customers and both internal and external stakeholders to deliver what is required Managing team inboxes and drafting responses to correspondence and complaints
Articulating complex decisions in a concise, clear manner verbally and in writing Effective management of a complex caseload Supporting colleagues to deliver performance of a high standard
L ine management role s may include : Supporting staff in the development of their knowledge and skills Manage individuals in line with Home Office policies linked to a ttendance, c onduct and p erformance Manage the workflow of an operational team
Benefits
This is a permanent position with both part and full-time roles and flexible working options . Alongside your s tarting s alary of £25,750, the Home Office contributes almost £7,000 each year towards you r Civil Service pension. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with employer contribution of at least 26.6 %
Additional information:
Employment type: Full-time
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