Customer Success Manager in Newcastle upon TyneCustomer Success Manager in Newcastle upon Tyne |
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Location: Newcastle upon Tyne Salary: Hidden Recruiter: Oak Engage Date Advertised: 2024-06-27 |
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We’re Oak and we’re on a mission to make the experience of communicating with employees simpler, easier and more streamlined than anyone else. We believe there is a better way to use technology to engage employees, cut through the noise, and inspire action that puts people at the heart of organisations. At Oak we pride ourselves on hiring great people and providing an amazing workplace culture for everyone. We know how important it is that you feel trusted, encouraged and supported throughout your career. That's why at Oak we place a huge emphasis on people, making sure that you as an employee are given everything that you need to thrive in your new role. From growth and development, to making sure that your voice, ideas and opinions are heard - we value our staff as individuals and recognize all contributions as a critical element to our wider success. We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support, guidance, and strategic insights. You will serve as the primary point of contact for our customers, building strong relationships and advocating for their needs within our organisation. Key Responsibilities: Customer Relationship Management:
Proactive Support and Training:
Issue Resolution and Escalation:
Renewal and Expansion Management:
Product Feedback and Advocacy:
Requirements
Benefits
Equality and Diversity Statement At Oak Engage we are dedicated to cultivating a diverse and inclusive work environment where all individuals are valued and respected. We embrace applications from candidates of any background, irrespective of race, colour, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability, or any other protected characteristic. We believe that diverse perspectives enrich our organisation, enabling us to thrive. Our commitment extends beyond recruitment, as we actively promote equal opportunities, fair treatment, and a culture of respect for all employees. Join us in creating a workplace that celebrates diversity and fosters inclusion.
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