• Customer Services Advisor

Customer Services Advisor in Luton

Location: Luton

Salary: Hidden

Recruiter: DX

Date Advertised: 2024-06-28

Role summary

:

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

  • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
  • Action all customer queries in line with the required processes and service level agreements
  • Work as part of a team to ensure great customer service delivery – every time
  • Engage proactively with service centres to ensure customer requirements are received and actioned
  • Recognise and deal with queries, requests and problems in line with our customer account requirements
  • Identification and action of escalation issues
  • Undertake any other customer account support duties as required

    • Benefits:

  • Competitive Rates of Pay
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more!!

    • We look forward to hearing from you!


    Read More

    Related Jobs

    Job Title
    Internal Communications Channel Lead in Central Bedfordshire, UK
    Customer Success Manager in Saint Albans, UK
    Customer Service Assistant - Luton in Luton
    Customer Services Advisor in Dunstable
    Inside Sales Executive in Saint Albans, UK
    Job Title
    Customer Services Advisor in Luton
    Senior Property Services Manager in Pimlico, UK
    Mobile Vehicle Technician in Stevenage, UK
    Customer Service Representative in Saint Albans, UK
    Customer Services Advisor in Luton
    Average Salary: £21,459.77

    Min: £12 Max: £28,236

    Average Salary in UK: £21,459.77