• Customer Service Team Lead

Customer Service Team Lead in Romford

Location: Romford

Salary: £28,000 per year

Recruiter: Adecco

Date Advertised: 2024-09-01

Customer Service Team Leader

Full-time, permanent

Location: Stratford, London

Salary: £28,000 - 30,000 + Excellent progression and benefits that are regularly reviewed


Benefits & Perks:

  • Working for a world leader in their field (with presence in over 60 countries)
  • Short and long-term incentives
  • Healthcare benefits
  • Learning opportunities
  • Mobility opportunities
  • Life insurance
  • Volunteering opportunities


The ideal candidate will have:

  • Confident and clear communication skills across all channels
  • Demonstrated ability to work in a fast-paced, customer-facing environment
  • Willingness to learn about the industry, products, and customer needs


The role in a nutshell:

As a Customer Service Team Leader, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities. Your responsibilities will include:


  • Planning and organising the Customer Service team to ensure all processes are adequately covered and service is at the agreed level.
  • Leading daily meetings with the team to provide guidance and support.
  • Sharing knowledge, experience, and information with team members.
  • Identifying staff shortages and arranging appropriate cover.
  • Collaborating with others to achieve team objectives.
  • Motivating, coaching, and supporting the team to achieve their goals.
  • Providing regular feedback and recognition.

For a comprehensive job description reach out to the Adecco Romford team (Anna, Alex or Denise).


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