Customer Service Coordinator in SloughCustomer Service Coordinator in Slough |
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Location: Slough Salary: Hidden Recruiter: QA Date Advertised: 2024-06-26 |
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Customer Service Coordinator Slough - Hybrid/Remote (2-3 days in office) Competitive Salary + Benefits Are you a customer services professional with great communication and administrative skills? Do you thrive in a busy and fast-paced environment? Then this role could be great for you! We’re QA – a UK leading training organisation providing high quality courses to our learners and apprentices. Join us on a journey to empower people through learning about all things tech! What will I be doing? In our QA Learning division and part of our regional customer services team, you will be part of a team of 11 Customer Services Coordinator’s performing the following duties day to day: *Answering inbound calls from Learners, Apprentices and any other customers calling into QA *Working with internal and external stakeholders to deliver our services/programmes *Delivering high levels of customer service to assist the wider team *Performing administrative tasks and data entry where needed *Completing tasks following company policies, procedures or methods to agreed timescales
What will I be measured on? You will have team and individual objectives to complete in-line with agreed KPIs and SLAs relating to response time and other metrics ensuring positive impact on our customer base What is required of me for the role? *Experience in a customer service role within an office environment *Experience of data entry, administration (Excel, MS Office and other IT systems etc) *GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths and Science) *Ability to travel to our Slough office 2-3 days per week *Holds full right to work in the UK and is able to underground relevant background checks Read More |
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