Customer Service Coordinator in GlasgowCustomer Service Coordinator in Glasgow |
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Location: Glasgow Salary: £30.00 per hour Recruiter: Safehinge Primera Date Advertised: 2024-06-23 |
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Job Title: Customer Service Coordinator Together we design for good. We help protect people through vulnerable times. We’re no start-up. We are an established, profitable, market-leader, supplying into 70% of NHS Trusts with the business growing quickly in the UK, USA and Australia. We are three times winner of the Design in Mental Health - Best Product award. We envisage, design and deliver innovative products, which dramatically improve people’s lives in challenging buildings such as schools, hospitals and mental health facilities. Our designs make a positive difference. We’ve got a track record of success designing and delivering best in class products that improve lives. We have grown significantly in the last three years and our aim is to reach £30m of global revenue in the next three years and increase our impact; through profitable growth we can help more people through vulnerable times. Since launching just 10 years ago we have grown significantly both financially and operationally and now deliver our products in three continents. Growth is a continuing feature within our business, powered by our purpose to increase our impact; through profitable growth we can help more people through vulnerable times. We are a fast-growing company who continually set the bar high for ourselves. We’re committed to continuously raising the standard of the sectors in which we operate. Importantly we do this together, as a team. What you'll do They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. The role will be responsible for handling inbound Customer queries (emails, phone calls, customer tickets), Customer order processing, supplier purchasing and logistics. Your main responsibilities will be: ● Provide support coverage to the customer helpdesk, administering the ticket stream inbox and initial response. ● Customer order processing in addition to liaising with customers over sales order status and delivery times. ● Purchase order processing ● Maintain accurate data to create customer success scorecards. ● Collate VOC feedback. ● Support in improvement activities to enhance Customer success. ● Support general office management activities to maintain the safe and proper operations of the Glasgow office as required. What you’ll bring Your experience, skills and competencies will include: ● A resourceful self-starter who is confident and comfortable multi-tasking and problem-solving 30am until 5. 00pm (flexible working arrangements are available) This is a full-time position. Salary: Up to £24,960 DOE Read More |