Customer Service Advisor in Inverness

Location: Inverness

Salary: £12.10 per hour

Recruiter: Manpower UK

Date Advertised: 2024-06-28

Customer Service Advisor Salary: £12.10 per hour (Living Wage Employer) Hours: 35 hours per week, between Monday and Friday, 7 am - 6 pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

  • Respond to incoming requests via telephone, email, and web chat
  • Log all requests in the appropriate call-logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however, full training will be provided to ensure you are successful in your role.

What you'll bring

  • Effective communication skills, both verbally and in writing
  • Genuine passion for delivering exceptional customer service
  • A keen willingness to learn and adapt
  • The ability to work both independently and in a team environment
  • Strong analytical skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

Manpower UK is acting as an Employment Business in relation to this vacancy.


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