Customer Service Advisor in Bristol

Location: Bristol

Salary: £3.90 per hour

Recruiter: Oak Tree Mobility

Date Advertised: 2024-06-21

Customer Service Advisor

This is your opportunity to join one of the fastest-growing businesses in the South-West.

Having recently been one of The Times' top 100 businesses to work for, and holding an Investors in People accolade, Oak Tree Mobility are looking for ambitious, hard-working individuals to join our growing, aspiring team.

At Oak Tree Mobility we are passionate about providing comfort, freedom, quality and value. We’ll give you every chance to build a solid, rewarding career and become a much-loved part of a growing team.

Since 2008, the Group has been an award-winning independent retailer of quality rise and recline furniture and bath lifts to the growing older market. We’ve successfully secured an investment of £3.9m with a large institutional investor to fund a national store roll-out and put us on the map as the premier retail destination in our sector.

What would I be doing at Oak Tree Mobility?....

Working within our customer service office, our Customer Service agents play a fundamental role in the business, being the first port of call to our existing customers. Your day-to-day role would include:

  • Working in the customer service office as part of the customer service team
  • Receiving inbound calls and making outbound to existing customers
  • Building rapport with customers
  • Liaising with key stakeholders and suppliers
  • Booking engineer appointments
  • Requirements

    That sounds amazing, am I right for you?

    Our employees come with a wealth of different experiences and whilst call centre and/or customer service experience is desirable it is not essential. We're looking for individuals who:

  • Have an excellent telephone manner
  • Are able to build rapport with customers along with being patient
  • Are reliable, trustworthy and motivated
  • Strive to achieve both personal and team targets
  • Have a positive attitude
  • Are computer literate
  • Benefits

  • Work in a central state-of-the-art office
  • Full induction training
  • Progression opportunities - we promote our talent from within
  • Frequent team and individual competitions and incentives
  • Company performance bonuses
  • Pension scheme
  • Limited private health coverage
  • Overtime offered
  • Quarterly company parties

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