About DELIVER:

DELIVER ( is one of the fastest growing global B2B events companies with a market leading Net Promoter Score. Our values are People, Planet, Profit in that order. Combining these values, we bring top retailers and vendors together for pre-qualified one-to-one meetings within the commerce & supply chain sectors. After becoming the market leader in Europe, we’re expanding our portfolio to the US and to Asia.

Working at DELIVER:

We are a fully remote diversified and talented team spread all over the world allowing everyone to achieve the work-life balance that is so crucial to a successful and forward-thinking organisation.

We are also an organisation of shared values.

At the heart of everything we do is a meaningful and demonstrable commitment to Diversity, Equality & Inclusion.

Since our creation in 2016, we lead the way in our approach to sustainability: we are 100% carbon neutral including scope 3 emissions as all our events have been eco-conceived and all their carbon emissions, including delegates' travels, have been offset. Working with our climate action partners, we have planted and safeguarded the equivalent of more than 300,000 trees in the Amazon rainforest to date.

At DELIVER, we are proud to work for a purpose larger than ourselves and to redistribute all the surplus that our valuable work has produced: 100% of DELIVER’s profits are reinvested in ethical, sustainable & socially responsible funds which are contributing to United Nation’s Global Sustainable Goals.

In short, we’re a positive impact company where:

We Work From Anywhere & We Deliver With Care

We Are Carbon & Profit Neutral

Job Title: CRM & Performance Manager

Reports to: Marketing Director

Contract: Permanent / Full Time

Location: Full Remote

Gross Annual Salary Package: 40,000-50,000 GBP Basic Salary (dependent on experience level) + 20% Annual Bonus

Job Summary:

We are looking for an experienced and proactive CRM & Performance Manager to oversee our company's customers and prospects database operations, ensuring data accuracy, security, and optimising processes to drive commercial teams’ engagement and performance. The ideal candidate will possess a strong blend of technical expertise, analytical skills, and exceptional communication abilities combined with strong business acumen to enforce best practices and maintain high data quality and commercial performance!

Key Responsibilities:

CRM Organisation and Optimisation:

• Design, implement, and maintain CRM database systems to meet the company's needs and support its operations.
• Develop and enforce database standards and best practices for efficient and secure data management.
• Ensure accurate and comprehensive tracking and reporting of all activities related to visprom/exprom contacts in the CRM.
• Perform regular database performance monitoring, tuning, and optimisation to ensure maximum efficiency.
• Work with the Marketing Director on developing data growth (organic/research/acquisition) strategies that are compliant with data compliance laws.
• Work with the Marketing Director on developing and optimising lead scoring methodologies to aid the commercial teams in identifying and prioritising high-value leads.
• Monitor lead qualification and lead funnel for the commercial teams, creating reports, workflows and processes to ensure that leads are properly nurtured.
• Conduct regular data quality checks, including on internal data segmentation, and perform audits to maintain accurate and consistent data.
• Monitor unengaged data and assist the marketing team in creating re-engagement strategies.

Team Support and Performance Enhancement:

• Assess CRM proficiency and employees’ needs in sales, delegates & marketing teams.
• Plan and conduct regular CRM training sessions / refreshers to commercial teams.
• Aim for increased levels of competence and strong buy-in across teams.
• Ensure consistent, accurate and timely use of the CRM by commercial teams.
• Monitor sales performance and track if leads are generated and progressing in the funnel, by ensuring consistent follow ups with the sales, delegates & marketing teams.
• Continuously identify ways to improve conversions through better CRM utilisation, optimisation and customization.

Data Compliance:

• Review data capture methods via forms and registration pages, ensuring compliance with data protection laws and implementing necessary recommendations.
• Review and optimise methodology to pass leads to external partners in ways that are compliant with data protection laws.
• Stay up to date with the latest data protection and governance laws in targeted geographies.

Requirements & Skills:

• Bachelor's degree in Business, Marketing, Information Technology or a related field.
• At least 3 years of experience in a senior CRM and sales performance management role focusing on workflow automation, report building as well as ROI and/or productivity optimization.
• Proficiency in Salesforce is required.
• Relevant certifications (e.g. Salesforce Certified Professional) are a plus.
• Previous Project management experience in steering CRM migration.
• Very good analytical and problem-solving skills with a high attention to detail to put together clear and actionable plans.
• Proven track record in meeting and exceeding set objectives including improving commercial teams’ performance based on CRM optimisation, allying therefore the commercial spirit to the analytical mindset.
• Strong communication and stakeholder management skills to enforce best practices and ensure commercial teams are following processes and achieving targets.
• Team-oriented, confident and approachable with a supportive attitude and collaborative work style.
• Good time management and organisational skills, including good tracking/follow up skills.
• Reliable, autonomous, solution oriented, and comfortable to go above and beyond in a fast paced / fast changing environment.
• Native or bilingual proficiency in English.
• High computer literacy, and an acute awareness of the latest digital trends.
• High speed cable internet access in a quiet workspace.
• Open and eligible to global travel.

Some of Our Benefits:

• Full remote
• 35 hours a week: 09:00 - 17:00 UK time, Monday - Friday
• Generous annual leave policy: 8 weeks / 40 days of Paid Time Off days including bank holiday (i.e. 2.5 weeks above UK statutory requirements)
• Above-market compensation policy & transparent salaries (at DELIVER, there’s no bias as all salaries are shared internally)
• Monthly Work From Home allowance
• Pension contribution