Do you want to work for a tech enabled scale-up that is helping thousands of people simplify their bills?

How about one that is investing heavily in its people?

If you're passionate about delivering exceptional customer service, thrive in a collaborative team environment and are eager for a new challenge, then maybe you should think about joining Bunch.

The Role:

As an essential member of our Collections team, you will play a pivotal role in assisting customers facing financial difficulties in managing their billing obligations effectively.

This position requires a compassionate approach, exceptional problem-solving skills, and a dedication to providing outstanding customer service.

You'll receive on-the-job training and support from a dedicated team, helping you develop key skills in a supportive, collaborative environment, perfect for someone at the beginning of their career.

Key Responsibilities:

Customer Support:

• Handle customer enquiries through phone, email, and live chat, focusing on achieving first-contact resolution via Intercom.
• Utilise Stripe for processing payments and managing related customer transactions efficiently.

Relationship Building:

• Engage with a diverse clientele in a friendly, supportive, and empathetic manner to establish mutually beneficial payment arrangements.
• Foster strong relationships with customers to build trust and facilitate open communication.

Efficiency and Time Management:

• Demonstrate excellent multitasking abilities while meeting tight deadlines in a fast-paced environment.
• Prioritise tasks effectively to ensure timely resolution of customer issues.

Positive Attitude and Problem Solving:

• Approach each interaction with a positive can-do attitude, employing creativity and critical thinking to resolve customer challenges and enhance their experience.
• Strive for excellence in every interaction, ensuring that customer satisfaction remains at the forefront of your efforts.

Team Collaboration:

• Work collaboratively with team members to share knowledge, resources, and support, exemplifying exceptional teamwork skills.
• Actively contribute to cultivating a supportive team environment that encourages open dialogue and collaboration for improved outcomes.

Identifying Trends and Support:

• Monitor and identify trends indicating that customers may struggle to meet their financial obligations, proactively offering information about relevant support services.
• Collaborate with colleagues to develop strategies that effectively address recurring issues.

Balancing Customer Needs with Business Goals:

• Maintain a customer-centric focus while striving to meet and exceed financial targets, ensuring a balanced approach that supports both customer welfare and business objectives.

Who you are:

You’ve worked previously in a customer service or collections environment and you love being the face of your business.

Your passion for customers is always at the forefront of what you do.

You’re experienced in having challenging conversations and can come up with effective solutions.

Working in a collaborative team is something you need.

Working in a silo just isn’t for you.

The monotony of your current role is making you feel a bit bored and you want to get into a fast paced environment that challenges you every day.

Having an eye for detail and being impeccably organised is your bread and butter.

You love having the freedom to complete your job as you see fit and you’re seeking a bit more autonomy to do what you do best.

What We Offer:

• A salary of £27,350
• Enjoy 25 days of holiday plus an extra day off for your birthday!
• Celebrate our collective success with quarterly social events that foster team unity
• Access the Vitality Health package to prioritise your well-being
• Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you
• Enhanced sick pay with two weeks paid leave
• Opportunity to develop and evolve
• Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey
• A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich
• Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some 'me' time
• Dog-friendly office.
• A great culture.

Working arrangements:

• Our office hours are 8:30am-5pm, Mon-Fri
• Our office is based in Stokes Croft, Bristol
• After an initial 6-month period of working on-site, hybrid working is available

About Us:

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance.

With exciting growth on the horizon, we invite you to be an integral part of our journey.

If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure!

If you require reasonable adjustments for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.

), please let us know and we will work with you to meet your needs.