Client Success Director in ManchesterClient Success Director in Manchester |
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Location: Manchester Salary: £35.00 per hour Recruiter: PHMG Date Advertised: 2024-06-28 |
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The world’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we’re investing in ensuring that each of our 36, clients has an unrivalled customer experience. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too. Location: Old Trafford, Manchester Salary: £35, base and £55, OTE Hours: Monday – Thursday (12pm – 9pm), Friday (1pm – 6pm) – 4.5 days per week Responsibilities Your role is paramount in establishing the trajectory of the client's journey with us. With exceptional interpersonal skills, you'll instil a sense of value and anticipation in our clients, fostering a dynamic that feels less transactional and more partnership-oriented right from the start. A meticulous approach to organisation and strategic foresight are imperative. As you navigate the complexities of the onboarding phase, your aptitude for capturing and addressing the finer details ensures our clients feel prioritised and understood. Simultaneously, your strategic outlook guarantees alignment with the client's goals and our overarching company vision. Your unwavering commitment to excellence not only sets the foundation for our new clients' success but also reflects our dedication to their satisfaction. Skills, Knowledge and Experience Required Benefits #LI-CL1 Read More |