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Bodyshop Estimator – VW Chester £29,933.82 – OTE £30,727.20 40 hours Work with a World class brand As a Bodyshop Estimator your role will be to maximise the Inchcape Paint & Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times. What we can offer you 33 days’ annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you’ll do day to day Maximise Paint & Body Centre profitability through the use of professional sales techniques Sell additional products, services and repair works in a professional manner Maximise customer awareness of all available Paint & Body Centre Retailer services Maintain effective liaison with parts, workshop and sales teams Ensure the tidiness of the Paint & Body reception desk to promote the professional image of the retail facility and that all displays/promotions/prices/materials are current and in first class condition Ensure highest level of customer care and satisfaction at all times Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon Notify customers promptly of completion of work Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager Maintain excellent standards of departmental administration Initiate job documentation and maintain customer records and follow-up systems Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken Accurately maintain departmental systems Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable) Ensure compliance to all health and safety / environmental / company policies Undertake other tasks and responsibilities as requested by colleagues and managers Who we are Inchcape is a leading independent global automotive distributor and retailer operating in 32 countries across the UK, Europe, Russia, South America, Asia and Australasia. As brand custodian for 30 of the world’s leading automotive OEMs (including Audi, BMW, Jaguar Land Rover, Mercedes-Benz, Subaru, Toyota and Volkswagen), Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales services.
Inchcape, which is listed on the London Stock Exchange, employs 18,000 people worldwide and recorded sales of £8.9 billion in its last financial year. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent. We are excited about the future. Could we be a part of your future plans too? At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!
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